Right of Withdrawal for Distance Contracts

Oneremind – webhead GmbH (hereinafter referred to as “company”, “we”)

Information on exercising the right of withdrawal. In the case of a distance contract, the right of withdrawal exists only for consumers and is excluded for business transactions.

Cancellation policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must send us

webhead GmbH

Hackinger Street 30/23/R3

1140 Vienna



by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. The costs depend on the shipping/destination, size, value and weight and are estimated at a maximum of about 200 EUR. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.




Exceptions to the right of withdrawal

There is no right of revocation if  

  1. a) in the case of service contracts, the service has been provided in full if the trader had commenced the provision of the service with the prior express consent of the consumer and the consumer’s knowledge that he would lose his right of withdrawal if the trader performed the contract in full
  2. b) goods are delivered that are manufactured according to customer specifications or are clearly tailored to personal needs; such as screens, ready-made cables, special brackets, goods specially made by the manufacturer and similar custom-made products.
  3. c) sealed goods are delivered, which are not suitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery; such as, for example, headphones
  4. d) it concerns contracts where the consumer has expressly requested the entrepreneur to visit in order to carry out urgent repair or maintenance work.
  5. e) sound or video recordings or computer software were delivered in a sealed package and the seal was removed after delivery.


Please avoid loss, damage and contamination of the goods, accessories, instructions and packaging. Return the goods to us in the original packaging with all accessories and with all packaging components. Please do not dispose of the original packaging. However, if you no longer have the original packaging, please provide suitable packaging to avoid transport damage. If necessary, we will charge for the cost of adding missing parts or replacing defective parts, as well as any cleaning that may be necessary. If you need assistance for the return or for the exact calculation of costs, please feel free to contact us.

The above recommendation is not a prerequisite for the effective exercise of the right of withdrawal.

Sample cancellation form

(If you wish to revoke the contract, please fill out and return this form).


webhead GmbH

Hackinger Street 30/23/R3

1140 Vienna



I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*):

Transaction number/delivery note number/invoice number (if any):

Ordered on (*)/received on (*)

Name of consumer(s) as indicated in the contract:

Address of consumer(s) as stated in the contract:

Signature of consumer(s) (only in case of paper communication).


(*) Delete where not applicable.